OBS Guide

Before installing OBS please do a speedtest using http://speedtest.xcdnpro.com This will test your connection with our servers.

Based on your results here are our recommendations regarding the resolution and Bitrate (you will need to set this once you configure OBS)

Upload Speed Resolution Bitrate
higher than 9Mbits /s 1920×1080 4000 Kbps
between 5Mbits and 9 Mbits 1280×720 3000 Kbps
between 3Mbits and 5Mbits 960×720 2500 Kbps
between 2Mbits and 3Mbits 800×600 2000 Kbps
less than 2Mbits 640×480 1000 Kbp
  1. Download OBS software from https://obsproject.com/download 
  • Select the Operating System (Windows / MacOS / Linux)
  • Click on Download Installer
  1. Once the download is finished, install the application
  2. Open OBS software
  3. The first time you open OBS you will be asked if you want to Auto Configure OBS → Click CANCEL
  1. Click on + To add a new Video Source
  • Select Video Capture Device
  • Input desired name
  • Check “Make source visible
  • Click OK
  • Device: Select desired Webcam (ex: Logitech C920)
  • Check “Use Preset
  • Resolution: Select the Recommended resolution based on the speed test
  • Frame rate: 30
  • Click OK
  1. Click On SETTINGS
  • Choose the STREAM TAB
  • Select Service → Show All… → CAM4

  • Select Server → CAM4

  • In order to get the Stream Key you need to open the Broadcast Window on Cam4
  • Choose External Encoder
  • Choose Get Stream Key
  • Copy the Stream Key
Choose External Encoder
Choose Get Stream Key
Copy Stream Key
  • Paste the Stream Key from cam4 into the input field
  • Choose the OUTPUT TAB
  • Go to Output Mode – Select Advanced from the dropdown list

IF Encoder is x264 use the following settings:

  • Rate Control: CBR
  • Bitrate: The one recommended (see above table)
  • Keyframe Interval (seconds, 0=auto): 1
  • CPU Usage Preset (higher=less CPU): superfast
  • Profile: main
  • Tune: zerolatency
  • x264 Options (separated by space): bframes=3 b-adapt=0 partitions=none scenecut=0 no-weightb weightp=0 sliced-threads  Note:! For x264 options you need to copy+paste the values manually

IF Encoder is QuickSync use the following settings:

  • Check the box for Enforce streaming service encoder settings
  • Target usage: balanced
  • Profile: main
  • Keyframe Interval (seconds, 0=auto): 1
  • Async Depth: 1
  • Rate Control: CBR
  • Bitrate: The one recommended (see above table)
  • B frames: 3
  • Check the box for Content Adaptive Quantization
  1. Choose the VIDEO TAB
  • Base (Canvas) Resolution: Use the recommended resolution based on the speed test (ex: 1280×720)
  • Output (Scaled) Resolution: Use the same resolution as the Base (Canvas) Resolution
  • Downscale Filter: Bilinear
  • Common FPS Values: 30
  1. Choose the ADVANCED TAB
  • Scroll down to Network Area and check the following box: “Dynamically change bitrate to manage congestion”
  1. Click OK
  2. Click Start Streaming
  1. Open Broadcast window on CAM4 → Select External Encoder
  2. Allow flash (if it asks for it 1.1)
  3. Click Start Broadcast (1.2)
1.1
1.2

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Streaming 2.0 Troubleshooting

Can’t see or use your camera and microphone set up in CAM4
Streaming 2.0?

Please make sure that you are logged into Cam4 and can access
Streaming 2.0 tab in the Broadcast window

I get a message that my camera or microphone is disabled / No camera or microphone appears on my CAM4 Streaming 2.0 broadcast page.

  • The camera and/or microphone are disabled in your browser. Please
    enable them by clicking the “Allow” button near the address/URL bar to allow cam access for the site – Select Continue allowing / Allow -> Done – and then refresh the page.
Allowing access to Cam and mic

or from browser settings

Please note: This may require a browser restart rather than just a page refresh as other tabs or browser windows may interfere with the change

Your camera and/or your microphone could be in use by another app. In many cases, your browser might not be able to access them directly if they are already in use. To fix this please close any other tabs/browsers or applications that are currently using your camera
( Tip: your camera in use indicator is lit before reaching the CAM4 website it generally indicates something else is using your cam.)

 

Problems streaming on more than one platform.

You may experience issues trying to broadcast on multiple platforms while using streaming 2.0.  If this is an issue you will need to create a virtual cam while only using one physical cam. The most common option would be to use the combination of OBS + OBs browser plugin. This will give you an additional cam in the dropdown list of an OBS virtual cam

    1. Install OBS Studio. It can be downloaded here, instructions for auto-configuration can be found here
    2. Install OBS Virtual cam based on your platform. Windows, Mac, Linux. Please note for Windows this will require a system restart to complete the installation.
    3. Open OBS Studio
      • Select Tools / VirtualCam in the main OBS Studio window
      • Press the Start button, then close the dialog
      • Open your browser and choose OBS-Camera as your webcam.
      • You don’t need to press Start Streaming in OBS, but you need to have the proper settings for sources in OBS ( Camera and Microphone)
      • Start Streaming on CAM4 using Streaming 2.0 or External Encoder tab.

OBS Tips & Tricks

  • Show / Hide video button for better performance → Recommended for outdated hardware

When the Led indicator is Green (Show Video) the video is displayed on the left side of the chat. In this situation there will be more resources used for streaming

When the Led indicator is Black (Hide video) the video will be replaced by a “black cover”resulting in less resources being used while broadcasting

  • the Video Capture in OBS does not fit the whole screen

In case the image appears as in the above screenshot, you need to Select the Video Capture Device (a red rectangle will appear when selected) → Transform → Fit to Screen

Broadcast Quality

OBS offers feedback and metrics related to the ongoing broadcast such as CPU Usage, Time since starting broadcast, FPS, Dropped Frames, and Bitrate

A green square means that everything is working perfectly, as opposed to a red square indicating there are some issues that maybe caused by high load of CPU, network etc.

In case of HIGH CPU Load close any other windows that you might have (ex: if you have 10 tabs opened in your browser and you don’t need them it’s better to have them closed)

In case of issues with FPS / Bitrate / Dropped Frames – revise the Streaming settings and go down a resolution. In case you’ve initially opted for 1280×720, go down a resolution and see how that works.

Related Articles

OBS Virtual Camera

For an optimal streaming experience on CAM4 please use the ‘OBS External Encoder’ option. We suggest using the ‘OBS Virtual Camera’ option only if you intend to stream on multiple sites simultaneously, or if your primary camera isn’t working on CAM4.

  1. Download OBS software from https://obsproject.com/download. Select your Operating System (Windows / MacOS / Linux)

  • Click on Download Installer
  1. Once the download is finished install the application
  2. Open OBS software
  3. The first time you Open OBS you will be asked if you want to Auto Configure OBS → Click CANCEL
  1. Click on + To add a new Video Source
  • Select “Video Capture Device”
  • Input desired name
  • Click OK
  • Device: Select your desired Webcam (ex: Logictech C920)
  • Check “Use Preset”
  • Click OK
  1. Open broadcast window on CAM4

! NOTE: You may need to restart your computer to see the Virtual camera in the list

  1. Start Virtual Camera
  1. Select the OBS Virtual Camera from the drop-down menu in the CAM4 broadcast window

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Solo Private Shows

If you are entering into a private show on another platform while you are live on CAM4 we have added a Solo Private Show feature. This allows you to start a private show with no viewer which

  • gives you privacy for the show
  • keeps your directory position and viewers in CAM4.
  • Offers an increase in your revenue by having spy viewers.

You will find a new tab under your private show settings called Solo to set this up

Solo Private Settings

Bitsafe

Bitsafe offers both an E-wallet and a debit card to be used at ATM’s and POS.

Minimum payout: $50 USD

Processed: Daily

Bitsafe MasterCard costs: €29.50 annually. However, when CAM4 broadcasters apply for the Bitsafe account/card through CAM4 the first 6 months will be free of charge. If you use your Bitsafe card during all of these 6 months, the free period is extended for another 18 months.

In other words: if you use your Bitsafe account and card – you will not have to pay any annual fee for the first 2 years.

Costs for receiving money on your Bitsafe account from CAM4: free

Costs for transferring funds from your Bitsafe account to a European bank account (EUR SEPA): €0.75

Costs for cash withdrawal at any ATM in EUR currency: €2

Support: support@bitsafe.com

To take advantage of the CAM4 promotion, enter the first and last name of the holder of the new BitSafe account (the holder must have uploaded their documents to the dashboard) then click below to request a new Bitsafe card and create your account.

Please note: The name provided to Bitsafe needs to match the name provided to CAM4 so you can link your Bitsafe account to CAM4 as your preferred payment method. If they do not match the link will not be completed successfully.

Creating your Bitsafe account

After entering your first and last name in the broadcaster dashboard and clicking on the link to request a New Bitsafe Card/account , a new window will open on the BitSafe.com site

 

Enter all of the required data (name, mobile number, e-mail address, etc.). Verify the email address provided, then verify your activation email by clicking the link at the bottom of the email.

 

Download the BitSafe app now available in the Android store and on the iOS (iPhone) App Store.

Scan the received QR code to associate your web account with the app and authorize it. Choose a security code to access the application (don’t forget to memorize your code !).

Requesting a Bitsafe card

From the Bitsafe.com website (not from the app) you can now apply for a BitSafe debit card by clicking “Apply now”.

 

  • Confirm your contact details and delivery address
  • Choose a 4-digit PIN code for your Bitsafe card. Do not forget to memorize the chosen PIN code!
  • To complete the request, enter the 6-digit verification code sent by SMS to your mobile phone.

 

CHECK THE ADDRESS on BiteSafe.com
After requesting the Bitsafe card from your account on the web, you will need to upload a photo or a readable scan of an invoice (eg gas, electricity, internet bill …) displaying your First name, surname, and address (Upload Utility Bill).

VERIFY IDENTITY via the APP
For identity verification it will also be necessary to upload a photo of your valid document via the app and then scan your face using your phone’s camera for facial recognition. Remember to make circular movements of your face following the instructions provided, it may be necessary to repeat this operation. We recommend that you perform this step in good light.

Once the 2 verification processes are complete, you will receive an email with your confirmation of account approval.

NB. If you have applied for the card through the CAM4 dashboard (by entering your name and clicking on the request link), you will not pay the annual cost of 30 EUR for account activation.

Wait for the card dispatch confirmation email and once you have received your BitSafe card you can send the available funds from CAM4 to your BitSafe account. The time to ship and receive the card is approximately 7-14 business days.

If there is any problem with the approval or non-receipt of the card, please write to BitSafe support: support@bitsafe.com

 

Commdoo

We are now offering CommDoo, a pay by call solution for Landlines only in DE, AT, CH, and Landlines + Mobile phones in the UK. You will see a new option in the Buy tokens overlay, besides Credit card, Paysafe, and Paypal there will also be a new option, “Pay by phone”.

How will it work?

  • For smaller token packages (up to 30 euros) a 1-second drop charge call is sufficient. The charges will be billed via your phone bill. For this option, the call lasts one second only and after that one second, it ends automatically.
  • For larger token packages (up to 250 tokens) you must call 2 times. For this option, you will need to wait on the line until the bar from the pop-up payment loads 100%.

Website: https://www.commpay.net/InfoMultiCall/
E-mail: support@commdoo.de

Boost


Struggling to build an audience?

Just logged on and want to kickstart your show?

Now you can BOOST your room higher in the directory for just 25 tokens! The boost will last 5 minutes. If you have not added 10 unique viewers within that period the time will extend to a maximum of 30 minutes so you can gain those viewers and increase your rank once the boost period ends

How it Works: 

You will now notice the new BOOST button on your screen after starting a LIVE broadcast.

Boosted broadcasters will be evenly distributed among the top 25% of all cams based on their ranking against each other. So the lower your ranking the more positions you will gain using Boost

Click on the “Boost Now” button to start the feature.

 

It costs 25 tokens to BOOST yourself for a full 5 mins.

When you click on “Proceed” the cost of the BOOST will be deducted from your CAM4 account and your cam will be re-positioned on the directory page. 

What Happens when BOOST starts?

  1. You will see a message in your chat letting you know who purchased the boost.
  2. There is a bar on your broadcast window that will slowly fill up as the time runs out. 
  3. The BOOST button is now inactive, this means you cannot click on it. The text has also changed to read” Boost Active” and includes a count down. 

What Happens When the BOOST ends?

  1. The button will say “Boost” again become active enabling you to click on it again.
  2. You will see a message in the chat window that will tell you that the BOOST has ended and display how many viewers you gained during that BOOST.
  3. Your directory position will change, but not necessarily back to your original position – because your new position will reflect increases in your viewers due to the boost.

Viewers can BOOST you too!!

Viewers are always looking for ways to support their favorite broadcasters. Why not encourage them to use the Boost feature on you?  With their help, boosting can really make a difference in your performance and exposure on CAM4. 

 

Tipping games on C4Broadcaster

Tipping games are available when using the C4Broadcaster app on android devices!

  • What games are available in the app?
    Roll the dice, spin the wheel and token keno are all now available to be used.
  • How do I turn on the games?
    Tap the games icon from the list on the right, then choose the game you want to play!

 

  • Once you have made the selection, you will be able to set the prizes before pressing “start game” at the bottom of the screen to begin.

 

  • What is the games history button?
    When a game is running you’ll see this icon in the top left. Tap it and you’ll be able to review any activity in the game so you can remind yourself which prizes have been won if you missed the notification. Tap it again to return to the chat.

 

 

  • What is the clock icon under games history?
    If there is a clock icon that means someone has tipped to play the game, so it is on cooldown for 1 minute to allow time gor you to complete that prize. Once the timer runs out the game will resume. While the clock is active “game history” will be replaced by the name of the person playing the game and the result.
  • How do I stop the game?
    Tap the games icon again, and choose “End game”.
  • Can I edit the prizes while the game is active?
    No, you must end the game first.

 

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Payment Methods by Country

CAM4 features several different payment method options, depending on your country. See a full list here.

Available Payment methods

Availability by Country

COUNTRY ACH Bitsafe ePayService Euro Wire Paxum
Afghanistan         X
Albania     X X X
Algeria     X   X
American Samoa     X   X
Andorra   X X X X
Angola     X   X
Anguilla     X   X
Antartica         X
Antigua and Barbuda     X   X
Argentina     X   X
Armenia     X   X
Aruba     X   X
Australia     X   X
Austria   X X X X
Azerbaijan     X X X
Bahamas     X   X
Bahrain     X X X
Bangladesh     X   X
Barbados     X   X
Belarus     X   X
Belgium   X X X X
Belize     X   X
Benin     X   X
Bhutan     X   X
Bolivia     X   X
Bosnia & Herzegovina     X X X
Botswana     X   X
Brazil     X X X
Brunei     X   X
Bulgaria   X X X X
Burkina Faso     X   X
Burundi     X   X
Cambodia     X   X
Cameroon     X   X
Canada     X   X
Central African Republic     X   X
Chad     X   X
Chile     X   X
China     X   X
Colombia     X   X
Comoros     X – NO CARD   X
Congo         X
Costa Rica     X X X
Côte d’Ivoire         X
Croatia   X X X X
Cuba         X
Cyprus   X X X X
Czech Republic   X X X X
Denmark   X X X X
Djibouti     X   X
Dominica     X   X
Dominican Republic     X X X
East Timor       X X
Ecuador     X   X
Egypt     X   X
El Salvador     X   X
Equatorial Guinea     X   X
Eritrea         X
Estonia   X X   X
Ethiopia     X   X
Faroe Islands       X X
Fiji     X   X
Finland   X X X X
France   X X X X
Gabon     X   X
Gambia     X   X
Georgia     X X X
Germany   X X X X
Ghana     X   X
Gibraltar       X X
Greece   X X X X
Greenland       X X
Grenada     X   X
Guam     X   X
Guatemala     X X X
Guinea     X   X
Guyana     X   X
Haiti     X   X
Holy See         X
Honduras     X   X
Hong Kong     X   X
Hungary   X X X X
Iceland   X X X X
India     X – NO CARD   X – NO CARD
Indonesia     X   X
Iran         X
Iraq         X
Ireland   X X X X
Israel     X X X
Italy   X X X X
Jamaica     X   X
Japan     X   X
Jordan     X X X
Kazakhstan     X X X
Kenya         X
Kiribati     X   X
Kosovo       X X
Kuwait     X X X
Kyrgyzstan     X   X
Laos     X   X
Latvia   X   X X
Lebanon         X
Lesotho     X   X
Liberia         X
Libya         X
Liechtenstein   X X X X
Lithuania   X X X X
Luxembourg   X X X X
Macedonia       X X
Madagascar     X X X
Malawi     X   X
Malaysia     X   X
Maldives     X   X
Mali     X   X
Malta   X X X X
Marshall Islands     X   X
Mauritania     X X X
Mauritius     X X X
Mexico     X   X
Micronesia     X   X
Moldova     X   X
Monaco   X X X X
Mongolia     X   X
Montenegro     X X X
Morocco     X   X
Mozambique     X   X
Myanmar         X
Namibia     X   X
Nauru     X   X
Nepal     X   X
Netherlands   X X X X
New Zealand     X   X
Nicaragua     X   X
Niger     X   X
Nigeria         X
North Korea         X
Norway   X X X X
Oman     X   X
Pakistan       X X
Panama     X   X
Papua New Guinea     X   X
Paraguay     X   X
Peru     X   X
Philippines     X   X
Poland   X X X X
Portugal   X X X X
Qatar     X X X
Reunion     X   X
Romania   X X X X
Russia     X   X
Rwanda     X   X
Saint Kitts & Nevis     X   X
Saint Lucia     X   X
Samoa     X   X
San Marino   X X X X
Sao Tome & Principe     X   X
Saudi Arabia     X X X
Senegal     X   X
Serbia     X X X
Seychelles     X   X
Sierra Leone     X   X
Singapore     X   X
Slovakia   X X X X
Slovenia   X X X X
Solomon Islands     X   X
Somalia         X
South Africa     X   X
South Korea         X
South Sudan         X
Spain   X X X X
Sri Lanka     X   X
State of Palestine         X
Sudan         X
Suriname     X   X
Swaziland     X   X
Sweden   X X X X
Switzerland   X X X X
Syria         X
Taiwan         X
Tajikistan     X   X
Tanzania     X   X
Thailand     X   X
Timor-Leste     X    
Togo     X   X
Tonga     X   X
Trinidad and Tobago     X   X
Tunisia     X   X
Turkey     X X X
Turkmenistan     X   X
Tuvalu     X   X
Uganda     X   X
Ukraine     X X X
United Arab Emirates     X X X
United Kingdom (UK/GB)   X X X X
United States X       Business – NO CARD
Uruguay     X   X
Uzbekistan     X   X
Vanuatu     X   X
Venezuela         X
Viet Nam     X   X
Virgin Islands     X X X
Yemen         X
Zambia     X   X
Zimbabwe         X