Help, ik zie alleen een Wit scherm!

Wanneer je geen webcam-afbeelding ziet, maar in plaats daarvan alleen maar een een wit scherm, probeer dan het volgende: soms lijken andere apparaten op je computer (andere camera’s, videokaarten, software) voor je computer net een Camera bron, je moet dan even specificeren wat je actieve webcam is.


1) Klik met de rechtermuisknop op het witte scherm (waar je webcam-afbeelding moet verschijnen) en klik op “Instellingen” .

2) Klik op het tabblad “webcam” en zorg er daar voor dat je webcam geselecteerd is als de juiste camera bron .

3) Zorg ervoor dat er geen andere software zoals Yahoo, MSN of andere messenger / video-toepassingen geopend zijn, soms kunnen ze de camera vergrendelen, zodat andere programma’s (zoals Flash) geen toegang hebben tot de webcam .

4) Zorg ervoor dat je de nieuwste versie van Flash Player geïnstalleerd hebt. Instelleer deze opnieuw wanneer dat nodig is.

5) Zorg ervoor dat je webcam goed geïnstalleerd is. Dit betekent dat in aanvulling op het fysiek aansluiten van je webcam, ook de goede drivers op je  uw computer moeten staan en deze helemaal goed dienen te werken. Meestal worden deze drivers geleverd bij de aanschaf, op een cd, maar anders kun je googlen op het soort webcam dat je hebt, en vervolgens de bijbehorende drivers gratis downloaden.

My browser is blocking Flash (Safari)

Due to recent changes, you may find your browser is blocking Flash from running when you try to broadcast. You will see the screen below in Safari

 

Please click on “Click to use Flash” to bring up the window below

 

Please choose “User Every Time” or Use Once” as you prefer

My Browser is blocking Flash (Firefox)

Due to recent changes, you may find your browser is blocking Flash from running when you try to broadcast. You will see the screen below in Firefox

This presents you with two choices

Click on Run Adobe Flash and you will see the screen below

Choose Allow to permit access to your cam and microphone

If you wish this to be a permanent change so you don’t see this each time you start please click Remember this decision

My Browser is blocking Flash (Google Chrome)

Due to recent changes you may find your browser is blocking Flash from running when you try to broadcast. You will see the screen below in Google Chrome

 

Please click on the blocked plug in icon to the top right of the window

 

 

This will open a notification which allows you to manage your Flash settings

 

 

Please click on manage to change your Flash settings, you will see the screen below

 

 

Click the slider to the right of Block sites from running Flash (recommended) and you will see it change from Block to Ask First

 

 

Once this is completed, please click the padlock to the left of the address bar as below

 

From the menu that appears choose the option you prefer

  • Ask – This will request permission for Flash to access your cam and microphone each time you start a broadcast
  • Allow – This will allow Flash access to your cam and microphone until you change the option
  • Block – This will block Flash from accessing your cam and microphone until the option is changed

 

 

 

 

Adding Cam4 to your e-mail safe list (whitelist)

Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from CAM4 please select your email provider from the list below and follow the instructions provided.


America Online (AOL)

  1. Locate the Contacts option on the left navigation bar of your AOL Mail Home Page (under the Trash folder).
  2. Click New Contact icon.
  3. Type the contact information in the required and optional fields.
  4. Scroll to the bottom and click Add Contact.
  5. A confirmation message that the contact has been created will appear.
  6. Repeat steps 2 through 5 for these email addresses:
  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Gmail

  1. Click the gear icon in the upper right, then choose “see all settings
  2. Click filters and blocked addresses, then scroll down and click “create a new filter”
  3. Type noreply@cam4.ws | support@cam4.biz | welcome@cam4.biz in the “from” field, and click “create filter
  4. On the next screen click “never send it to spam” and click “create filter

Hotmail/Outlook

  1. Click the gear icon in the top right, then click “View all Outlook settings
  2. Click “Email“, then “Junk email“.
  3. Scroll down to “Safe senders and domains
  4. Click “+ Add
  5. Type the email in the box provided and press enter on your keyboard. Repeat for each of the following.
  • noreply@cam4.ws
  • support@cam4.biz
  • noreply@cam4.biz

Other ISPs

Add the following addresses to any address books or safe lists with your email service provider:

  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Yahoo! Mail

  1. In the upper right, click the “contacts” icon. It is next to the calendar icon.
  2. Click add a new contact at the bottom of that pane.
  3. Type cam4 in the name field and scroll down to “Email”. Type the email address there and click “add email address” for additional email fields. We recommend adding the following emails:
  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Mac Issue: Unable to click Allow when starting your broadcast

There is a bug in OSX Lion where the Flash Player Settings dialog pops up and prompts you to click “Allow” but you are unable to do it.

Here is the fix:

Go to System Preferences on your Mac

Mac System Preferences

Select Flash Player

flash player

Go to Camera and Mic Settings By Site…

cam and mic

For the entry for edgecast.cam4s.com please change the setting from Ask to Allow

In this window click the + sign to the bottom left to add a new entry as below
add-site

All I see is a white screen?

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.

  • Right-click your mouse on the white screen (where your webcam picture should appear) and click on “Settings”.
  • Click on the “webcam” icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
  • Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock the camera so other programs (like Flash) can not access the webcam.
  • Please make sure you have the latest version of Flash player installed, re-install if necessary.
  • Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise, you can Google your webcam type and download drivers for free online.

How do I re-install the Adobe Flash Player

  1. Uninstall flash using the uninstaller appropriate to your operating system from http://kb2.adobe.com/cps/141/tn_14157.html
  2. Go to adobe.com and download/install the latest version of the flash player.
  3. In the Flash settings panel, you go to Global Storage Settings, and check the box labeled “Allow third-party Flash content to store data on your computer. Make sure the slide control is set to permit 100k of storage http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
  4. In the flash settings panel under privacy make sure both your cam and mic are set to allow for edgecast.cam4s.com

How do I watch Cam4 on my iPhone/iPad?

Visit Cam4.com in the web browser on your iPhone or iPad to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see broadcaster bios – all from the palm of your hand.

How do I watch Cam4 on my Android?

Visit Cam4.com in the web browser on your Android device to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you can watch live shows, send Cam4 messages, manage your friends & favorites and see broadcaster bios – all from all from the palm of your hand.