All I see is a white screen?

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.

Right-click your mouse on the white screen (where your webcam picture should appear) and click on “Settings”.
Click on the “webcam” icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock the camera so other programs (like Flash) can not access the webcam.
Please make sure you have the latest version of Flash player installed, re-install if necessary.
Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise you can Google your webcam type and download drivers for free online.

How do I re-install the Adobe Flash Player

  1. Uninstall flash using the uninstaller appropriate to your operating system from
  2. Go to and download/install the latest version of the flash player.
  3. In the Flash settings panel, you go to Global Storage Settings, and check the box labeled “Allow third-party Flash content to store data on your computer. Make sure the slide control is set to permit 100k of storage
  4. In the flash settings panel under privacy make sure both your cam and mic are set to allow for

Adding Cam4 to your e-mail safe list (whitelist)

Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from Cam4 please select your email provider from the list below and follow the instructions provided.

America Online (AOL)

  1. In your AOL Mailbox, choose the Mail Tab menu, then select “Address Book“.
  2. Choose the “Add Icon,” which is located at the bottom of the pop-up window.
  3. Fill out the “Other – Email” field with the email address from which you’d like to receive mail.
  4. Click the “Primary Email” box
  5. Repeat steps 2 through 4 for these email addresses:


  • Click the Show search options downward-pointing triangle in your Gmail’s main search field.

gmail search options

    • Type under From.

Create search Filter

    • Follow theCreate filter with this search ››link at the bottom of the search sheet.


  • Make sure Never send it to Spam is checked.
  • Click Create filter.


  1. Choose “Options” at the upper right of your inbox screen.
  2. Choose more options.
  3. Choose Safe and blocked senders.
  4. Choose Safe senders.
  5. Under Sender or domain to mark as safe type: “
  6. Click add to list.
  7. Repeat steps 5 & 6 for the following address: “”

Microsoft Network

  1. Choose the “Junk E-mail” link at the bottom left of your inbox.
  2. Enter the email address from which you’d like to receive mail in the “Email” field of the pop-up window.
  3. Click Save.
  4. Repeat steps 2 & 3 for the following email addresses:

Microsoft Outlook

  1. On the Tools menu, click Options.
  2. On the Preferences tab, under E-mail, click Junk E-mail.
  3. Click the Safe Senders or Safe Recipients tab.
  4. Click Add.
  5. Type “” in the address box.
  6. Click the OK button.
  7. Repeat steps 4 through 6 for “

Other ISPs

Add the following addresses to any address books or safe lists with your email service provider:


Yahoo! Mail

  1. From your Inbox, select “Add Contact” from the “Addresses” pull-down menu.
  2. Fill out the “Email” field with the email address from which you’d like to receive mail.
  3. Choose “Save“, then “Done“.
  4. Repeat steps 2 & 3 for the following email addresses:

Mac Issue: Unable to click Allow when starting your broadcast

There is a bug in OSX Lion where the Flash Player Settings dialog pops up and prompts you to click “Allow” but you are unable to do it.

Here is the fix:

Go to System Preferences on your Mac

Mac System Preferences

Select Flash Player

flash player

Go to Camera and Mic Settings By Site…

cam and mic

For the entry for please change the setting from Ask to Allow

In this window click the + sign to the bottom left to add a new entry as below

How do I watch Cam4 on my iPhone/iPad?

Visit in the web browser on your iPhone or iPad to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from the palm of your hand.

How do I watch Cam4 on my Android?

Visit in the web browser on your Android device to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you can watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from all from the palm of your hand.

How do I watch Cam4 on my mobile device?

Cam4 Mobile lets you watch live cams from your iPhone, iPad, and Android, wherever you are.

To use Cam4 Mobile, simply visit Cam4.comfrom your mobile browser. There is no app to download or software to install.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from the palm of your hand.

How Do I Improve My Broadcast Quality?

If you are noticing that the image quality of your broadcast is poor or if your viewers are complaining about choppiness, lag or blur the following tips may improve your stream.


Which browser are you using? CAM4 recommends that you broadcast in GoogleChrome. Mozilla Firefox and Safari are also good options.


Are you using a WIFI connection? Stay close to the router to make sure you have maximum WIFI signal or try connecting your computer to your router using a network cable.


Is your laptop plugged-in? If you are broadcasting from a laptop make sure it is plugged into the power source. While running on battery, the performance decreases considerably.


Are you running other applications? It is recommended to close all unnecessary programs while broadcasting. These utilize computer as well as Internet resources and this affects the quality of your broadcast.


Do you use the Auto resolution? It is recommended to choose Auto in the resolutions list when you start the broadcast so that CAM4 may automatically choose the best settings suited for your computer configuration.


Do you have a good webcam? USB external cameras are in general better than integrated cameras. It is recommended to use an HD and high frame-rate camera.


Do you have a bright room? Make sure you have enough light in room you broadcast from to avoid blur in you show.


How fast is your computer? Make sure that you have the right computer configuration for the video quality that you expect. See our recommendations bellow.



Minimum Configuration

Medium Configuration



Suitable for

Broadcasting with Flash at low resolutions (320×240 or 460×360) but even though the quality might not be good enough.

Broadcast on Flash or OBS at medium resolutions (640×480 or 800×600).

Allows broadcasting in HD resolutions (1280×720 HD or higher) with both Flash and OBS.


Intel® Core™ i3

Intel® Core™ i5

Intel® Core™ i7





Graphics Adapter



Integrated (Intel) or Dedicated (nVidia)

Internet Connection

>1 Mbps Upload Speed

> 2 Mbps Upload Speed

>5 Mbps Upload Speed


To determine the speed of your Internet connection, access and then click GO. Check that you have good quality on both Download and Upload.


Important: The recommendations above are based on the assumption that you are only broadcasting on CAM4. If you broadcast on multiple sites simultaneously you will require a more powerful configuration and a superior internet connection. 


Did you try broadcasting with an external encoder? OBS is an external encoder that offers better performance than the Flash encoder. Try broadcasting in OBS – you will see the difference in the quality of your video stream.  For more info, see you need any assistance with OBS configuration or guidance for broadcasting with external encoder, feel free to contact CAM4 Support.


Is your audio lagging? If you are using a USB webcam, make sure your audio source is set to the USB webcam in your Flash settings, and that you are using the latest drivers.


What version of Flash are you using? Make sure that your Flash Player is upgraded to the latest version. When the browser asks you to upgrade Flash, just do it. See for determining which Flash Player version you currently have and for how to upgrade to the latest version. Flash Player is pre-installed on Google Chrome and updates automatically.

InPrivate, Stealth & Incognito browsing

Various browsers offer the option to turn on a Privacy Mode and this may interfere with our ability to set cookies on your computer, which make it difficult or impossible to log in or navigate this website. So if you notice you are being logged out on page change or that something is not working as it should, it may be necessary to disable the privacy mode while visiting the site.