My browser is blocking Flash (Safari)

Due to recent changes, you may find your browser is blocking Flash from running when you try to broadcast. You will see the screen below in Safari

 

Please click on “Click to use Flash” to bring up the window below

 

Please choose “User Every Time” or Use Once” as you prefer

My Browser is blocking Flash (Firefox)

Due to recent changes, you may find your browser is blocking Flash from running when you try to broadcast. You will see the screen below in Firefox

This presents you with two choices

Click on Run Adobe Flash and you will see the screen below

Choose Allow to permit access to your cam and microphone

If you wish this to be a permanent change so you don’t see this each time you start please click Remember this decision

My Browser is blocking Flash (Google Chrome)

Due to recent changes you may find your browser is blocking Flash from running when you try to broadcast. You will see the screen below in Google Chrome

 

Please click on the blocked plug in icon to the top right of the window

 

 

This will open a notification which allows you to manage your Flash settings

 

 

Please click on manage to change your Flash settings, you will see the screen below

 

 

Click the slider to the right of Block sites from running Flash (recommended) and you will see it change from Block to Ask First

 

 

Once this is completed, please click the padlock to the left of the address bar as below

 

From the menu that appears choose the option you prefer

  • Ask – This will request permission for Flash to access your cam and microphone each time you start a broadcast
  • Allow – This will allow Flash access to your cam and microphone until you change the option
  • Block – This will block Flash from accessing your cam and microphone until the option is changed

 

 

 

 

All I see is a white screen?

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.

  • Right-click your mouse on the white screen (where your webcam picture should appear) and click on “Settings”.
  • Click on the “webcam” icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
  • Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock the camera so other programs (like Flash) can not access the webcam.
  • Please make sure you have the latest version of Flash player installed, re-install if necessary.
  • Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise, you can Google your webcam type and download drivers for free online.

How do I re-install the Adobe Flash Player

  1. Uninstall flash using the uninstaller appropriate to your operating system from http://kb2.adobe.com/cps/141/tn_14157.html
  2. Go to adobe.com and download/install the latest version of the flash player.
  3. In the Flash settings panel, you go to Global Storage Settings, and check the box labeled “Allow third-party Flash content to store data on your computer. Make sure the slide control is set to permit 100k of storage http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
  4. In the flash settings panel under privacy make sure both your cam and mic are set to allow for edgecast.cam4s.com

Adding Cam4 to your e-mail safe list (whitelist)

Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from Cam4 please select your email provider from the list below and follow the instructions provided.


America Online (AOL)

  1. In your AOL Mailbox, choose the Mail Tab menu, then select “Address Book“.
  2. Choose the “Add Icon,” which is located at the bottom of the pop-up window.
  3. Fill out the “Other – Email” field with the email address from which you’d like to receive mail.
  4. Click the “Primary Email” box
  5. Repeat steps 2 through 4 for these email addresses:
  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Gmail

  • Click the Show search options downward-pointing triangle in your Gmail’s main search field.

gmail search options

    • Type cam4.biz under From.

Create search Filter

    • Follow theCreate filter with this search ››link at the bottom of the search sheet.

filter

  • Make sure Never send it to Spam is checked.
  • Click Create filter.

Hotmail

  1. Choose “Options” at the upper right of your inbox screen.
  2. Choose more options.
  3. Choose Safe and blocked senders.
  4. Choose Safe senders.
  5. Under Sender or domain to mark as safe type: “cam4.ws
  6. Click add to list.
  7. Repeat steps 5 & 6 for the following address: “cam4.biz”

Microsoft Network

  1. Choose the “Junk E-mail” link at the bottom left of your inbox.
  2. Enter the email address from which you’d like to receive mail in the “Email” field of the pop-up window.
  3. Click Save.
  4. Repeat steps 2 & 3 for the following email addresses:
    • noreply@cam4.ws
    • support@cam4.biz
    • welcome@cam4.biz

Microsoft Outlook

  1. On the Tools menu, click Options.
  2. On the Preferences tab, under E-mail, click Junk E-mail.
  3. Click the Safe Senders or Safe Recipients tab.
  4. Click Add.
  5. Type “cam4.biz” in the address box.
  6. Click the OK button.
  7. Repeat steps 4 through 6 for “cam4.ws

Other ISPs

Add the following addresses to any address books or safe lists with your email service provider:

  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Yahoo! Mail

  1. From your Inbox, select “Add Contact” from the “Addresses” pull-down menu.
  2. Fill out the “Email” field with the email address from which you’d like to receive mail.
  3. Choose “Save“, then “Done“.
  4. Repeat steps 2 & 3 for the following email addresses:
    • noreply@cam4.ws
    • support@cam4.biz
    • welcome@cam4.biz

Mac Issue: Unable to click Allow when starting your broadcast

There is a bug in OSX Lion where the Flash Player Settings dialog pops up and prompts you to click “Allow” but you are unable to do it.

Here is the fix:

Go to System Preferences on your Mac

Mac System Preferences

Select Flash Player

flash player

Go to Camera and Mic Settings By Site…

cam and mic

For the entry for edgecast.cam4s.com please change the setting from Ask to Allow

In this window click the + sign to the bottom left to add a new entry as below
add-site

How do I re-install the Adobe Flash Player

  1. Uninstall flash using the uninstaller appropriate to your operating system from http://kb2.adobe.com/cps/141/tn_14157.html
  2. Go to adobe.com and download/install the latest version of the flash player.
  3. In the Flash settings panel, you go to Global Storage Settings, and check the box labeled “Allow third-party Flash content to store data on your computer. Make sure the slide control is set to permit 100k of storage http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
  4. In the flash settings panel under privacy make sure both your cam and mic are set to allow for edgecast.cam4s.com

How do I re-install the Adobe Flash Player?

  1. Uninstall flash using the uninstaller appropriate to your operating system fromhttp://kb2.adobe.com/cps/141/tn_14157.html
  2. Go to adobe.com and download/install the latest version of the flash player.
  3. In the Flash settings panel, you go to Global Storage Settings, and check the box labeled “Allow third-party Flash content to store data on your computer. Make sure the slide control is set to permit 100k of storage http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
  4. In the flash settings panel under privacy make sure both your cam and mic are set to allow for edgecast.cam4s.com

How do I watch Cam4 on my iPhone/iPad?

Visit Cam4.com in the web browser on your iPhone or iPad to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from the palm of your hand.