Adding Cam4 to your e-mail safe list (whitelist)

Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from CAM4 please select your email provider from the list below and follow the instructions provided.


America Online (AOL)

  1. Locate the Contacts option on the left navigation bar of your AOL Mail Home Page (under the Trash folder).
  2. Click New Contact icon.
  3. Type the contact information in the required and optional fields.
  4. Scroll to the bottom and click Add Contact.
  5. A confirmation message that the contact has been created will appear.
  6. Repeat steps 2 through 5 for these email addresses:
  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Gmail

  1. Click the gear icon in the upper right, then choose “see all settings
  2. Click filters and blocked addresses, then scroll down and click “create a new filter”
  3. Type noreply@cam4.ws | support@cam4.biz | welcome@cam4.biz in the “from” field, and click “create filter
  4. On the next screen click “never send it to spam” and click “create filter

Hotmail/Outlook

  1. Click the gear icon in the top right, then click “View all Outlook settings
  2. Click “Email“, then “Junk email“.
  3. Scroll down to “Safe senders and domains
  4. Click “+ Add
  5. Type the email in the box provided and press enter on your keyboard. Repeat for each of the following.
  • noreply@cam4.ws
  • support@cam4.biz
  • noreply@cam4.biz

Other ISPs

Add the following addresses to any address books or safe lists with your email service provider:

  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Yahoo! Mail

  1. In the upper right, click the “contacts” icon. It is next to the calendar icon.
  2. Click add a new contact at the bottom of that pane.
  3. Type cam4 in the name field and scroll down to “Email”. Type the email address there and click “add email address” for additional email fields. We recommend adding the following emails:
  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Mac Issue: Unable to click Allow when starting your broadcast

There is a bug in OSX Lion where the Flash Player Settings dialog pops up and prompts you to click “Allow” but you are unable to do it.

Here is the fix:

Go to System Preferences on your Mac

Mac System Preferences

Select Flash Player

flash player

Go to Camera and Mic Settings By Site…

cam and mic

For the entry for edgecast.cam4s.com please change the setting from Ask to Allow

In this window click the + sign to the bottom left to add a new entry as below
add-site

All I see is a white screen?

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.

  • Right-click your mouse on the white screen (where your webcam picture should appear) and click on “Settings”.
  • Click on the “webcam” icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
  • Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock the camera so other programs (like Flash) can not access the webcam.
  • Please make sure you have the latest version of Flash player installed, re-install if necessary.
  • Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise, you can Google your webcam type and download drivers for free online.

How do I watch Cam4 on my iPhone/iPad?

Visit Cam4.com in the web browser on your iPhone or iPad to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see broadcaster bios – all from the palm of your hand.

How do I watch Cam4 on my Android?

Visit Cam4.com in the web browser on your Android device to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you can watch live shows, send Cam4 messages, manage your friends & favorites and see broadcaster bios – all from all from the palm of your hand.

How do I watch Cam4 on my mobile device?

Cam4 Mobile lets you watch live cams from your iPhone, iPad, and Android, wherever you are.

To use Cam4 Mobile, simply visit Cam4.comfrom your mobile browser. There is no app to download or software to install.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see broadcaster bios – all from the palm of your hand.

InPrivate, Stealth & Incognito browsing

Various browsers offer the option to turn on a Privacy Mode and this may interfere with our ability to set cookies on your computer, which make it difficult or impossible to log in or navigate this website. So if you notice you are being logged out on page change or that something is not working as it should, it may be necessary to disable the privacy mode while visiting the site.

Deleting Cache and Cookies

If you are having trouble logging in and/or your browser is acting oddly, clearing your cookies and cache might help. Please select your browser from the tabs below for instructions on how to do this:-

  1. Chrome
  2. Firefox
  3. Internet Explorer
  4. Opera
  5. Safari

Chrome

1. Click the Chrome menu Chrome Menu on the right of the browser toolbar.

2. Select Tools

3. Select Clear browsing data.

4. In the dialog that appears, select the check-boxes for the types of information that you want to remove. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything. Click Clear browsing data.

Clear Browsing Data

5. Please restart Chrome.

Firefox

1. On the menu bar, click on the Firefox menu item and select Preferences

2. Select the Advanced panel.

3. Click on the Network tab.

4. In the Cached Web Content section, click Clear Now.

Advanced Panel

5. Close the Preferences window

6. Restart Firefox.

Internet Explorer

1. Open Internet Explorer.

2. On the very right-hand side of the browser, click on the gear icon, also called the Tools icon, followed by Safety, and finally Delete browsing history

Delete Browsing History IE

[Note: If you have the Menu bar enabled, you can instead click Tools and then Delete browsing history….]

3. In the Delete Browsing History window that appears, uncheck all options except the one labeled Temporary Internet files and Cookies.

Delete Options

4. Click the Delete button.

[Note: The Delete Browsing History window will disappear and you may notice your mouse icon go busy for a few moments. As soon as your cursor returns to normal, or you notice the “finished deleting” message at the bottom of the screen, consider your temporary Internet files deleted.]

Delete Confirmation

5. Restart Internet Explorer.

Opera

1. On the “Tools” menu, click Delete Private Data.

Opera Menu

2. Check the following boxes: “Delete all cookies” and “Delete entire cache.” Then click Delete.

Opera Privacy Options

3. Restart Opera

Safari

1. On the “Safari” menu, click Preferences.

Safari Menu

2. On the “Preferences…” screen, click on the Privacy Tab at the top of the window. Then click Details…under the “Cookies and other website data” section

Safari Privacy

3. You will now be presented with a list of websites that have stored your data. Click Remove All

Safari Delete

4. You will now be prompted to confirm your request. Click on Remove Now to confirm the deletion.

Safari Deletion Confirmation

5. Click Done to finish the process.

6. Restart Safari.