What is Phishing?

Phishing attacks are intended to collect your personal data, financial information or install viruses/trojans on your machine. They can be delivered by many methods

• Email: A message containing a link to a malicious website or a faked login form designed to capture your username and password. Typically this mail will offer you something that seems too good to be true (free tokens) or claim you need to visit a link for some urgent reason (to Validate your account or similar)
• Skype & other messengers: People claiming to be Cam4 staff asking you to do something (private shows, an audition, a problem with your account, etc) or again links that may be malicious or images that may be infected. 
• Inbox messages: Faked messages saying you received a tip or gift, links requiring login – you may also see these appear in chat

What can you do about it?

• Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email. 
• Before sending or entering sensitive information online, check the security of the website. 
• Pay attention to the website’s URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net). If you look at the site URL in the browser address bar you will see the following

The presence of the padlock to the left of the URL shows that we have the security certificate for the domain and the link is valid. A faked page will not have this. See the example below

1. The padlock shows with a red line through it, showing this is not a secure site
2. Note the domain name does include cam4 but is not cam4.com.

Please pay attention to links like this provided through any method, particularly those asking you to login or provide personal information

Protect yourself

• When in doubt, throw it out: Links in email, tweets, posts, Skype etc are often how information is compromised. If it looks suspicious, even if you think you know the source, it’s best to delete or – if appropriate – mark it as junk.
• Think before you act: Be wary of communications that ask you to act immediately, offers something that sounds too good to be true or asks for personal information. If you want to check if the request is valid, please contact us directly at support@cam4.com, do not use the link you received.
• Use a strong password: Make sure you do not use the same password for everything. Some tips on using a good password can be found here
• Lockdown your account: In addition to a good password, make sure to add your security questions for additional protection. You can also add 2-factor authentication by using our SMS verification system

To protect your account and comply with security requirements, CAM4 uses Two-Factor Authentication (2FA). You can choose between SMS Verification or Email Verification as your 2FA method.

Setup

1. Login to CAM4 and click your circular profile avatar at the top right of the page
2. Within the drop-down menu, choose My Account
3. Select the Account Settings tab
4. Click on Security and scroll down to the verification options
5. Choose either SMS Verification or Email Verification

SMS Verification Setup

1. Select your country from the dropdown
2. Enter your cell phone number
3. Enter your CAM4 password
4. Click Submit – a code will be sent to your phone
5. Enter the code on CAM4 to complete setup

Email Verification Setup

1. Your primary email address will be used
2. Enter your CAM4 password to enable
3. Verification codes will be sent to your email when required

Frequently Asked Questions

Can I disable 2FA (SMS or Email Verification)?

For Broadcasters and Members who make purchases: Two-factor authentication is required for your security and cannot be fully disabled. However, you can switch between SMS and Email verification methods at any time through your Security settings. This requirement helps protect your account and earnings.

For other account types: You may be able to disable 2FA, but we strongly recommend keeping it enabled for additional security. If you cannot disable 2FA or have questions about your account type, please contact support@cam4.com.

Can I switch between SMS and Email Verification?

Yes! You can switch between SMS and Email verification at any time:

1. Go to My Account > Account Settings > Security
2. Edit your current verification method
3. Choose the alternative method (SMS or Email)
4. Complete the setup process

Note: Only one 2FA method can be active at a time. Enabling Email verification will disable SMS verification, and vice versa.

Can I change my phone number?

Yes, you can update your phone number by editing the details in Security settings where you originally set up SMS verification.

What if I lose my phone or can’t access my email?

Please contact support@cam4.com immediately for assistance. Have your username ready. Our support team will help you regain access to your account through a secure verification process.

What if I don’t receive my verification code?

• For SMS: Check your phone signal, wait 2-3 minutes, and try clicking “Resend Code”
• For Email: Check your spam/junk folder
• If you still don’t receive a code after 10-15 minutes, contact support@cam4.com with your username, phone carrier (if SMS), and country

Important Security Notes:

• Verification codes are valid for 15 minutes
• There is a daily limit of 15 codes per account for security
• 2FA is triggered for sensitive actions like password changes, email updates, cashouts, and purchases
• Use your actual mobile carrier number for SMS (VOIP numbers may not work reliably)

There is no way to tell if someone tipping is fraudulent, but there are things you can look for to protect yourself that will help keep it to a minimum and also benefit your fellow broadcasters.

New Members

You can see when someone became a member of CAM4 by checking their profile. Brand new users tipping large amounts may be an indicator of fraud.

Please keep in mind that not all new members are fraudulent. Someone with a longer history at CAM4 does tend to be safer but there is always a possibility of a member contacting their bank and stating they did not make the purchases (chargeback).

Tipping Behavior

There are things you can look for during your show that should be a red flag as possible fraud. Here are a few:

• If you are chatting while clothed (not performing) and someone tips you – especially large amounts and they are not a regular.
• Someone tipping you more than requested.
• Someone tips without chatting or making a request – especially if “requests” is one of your goals.
• Someone tips and then immediately leaves the room.

Most tippers, especially new ones, will tip in small numbers to see if a broadcaster will follow through with goals or requests.

Rule of thumb: someone spending money wildly may not be spending their own.

Track Your Fraud

If you have repeat fraud from a particular country it may be time to add that country to your block list.

What Do I Do If I Suspect Fraud?

If at any time you feel someone is fraudulent and wish to refuse their tip, please notify us at fraud@cam4.com and we will take care of that for you.

Please keep in mind that all tokens tipped are purchased through one of our processors. Voids are tokens that were purchased with a stolen credit card or the tipper contacted their bank stating they did not make the purchase.

There is no such thing as ‘fake tokens’. Token adders are exe files that are designed to steal your log-in and compromise your account and should never be clicked on. If you find a link to a token adder please report it to us at: technical@cam4.com so we can have it removed.