How can I remove my credit card information?

If you wish to remove the credit card information stored you need to do the following:

  • Log into your account.
  • Click the small cog wheel in the top right of the screen
  • Choose My Account
  • Choose Payments & Subscriptions in the left hand menu
  • Turn “Enable One-Step Checkouts For Easier Purchases” to off

This will require you to enter your payment information each time you make a purchase.

You can re-enable the one-click option by following the above steps and checking the box “enable one-click”.

Why has my credit card been declined?

Sometimes an order may not go through because your credit card is declined. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card.

If you have contacted your credit card issuer or financial institution and they state there is not a problem we can only suggest that you contact the billing processor for additional information.

If your credit card information is saved and you wish to try a different credit card you will need to remove the one-click option in your profile so you can enter your new card details.

Log into your account.
Click MY ACCOUNT in the orange bar, upper right of your screen.
Click PAYMENT OPTIONS in the left hand menu.
UNtick the box beside “enable one-click”

If you wish to keep this card information on file simply tick the box beside “enable one-click” and it will store your new card details.