Why has my credit card been declined?

Sometimes an order may not go through because your credit card is declined. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card.

If you have contacted your credit card issuer or financial institution and they state there is not a problem, we can only suggest that you contact the billing processor for additional information.

If your credit card information is saved and you wish to try a different credit card you will need to turn off the 1-Click Checkout option in your Cam4 account so you can enter your new card details.

  • Log into your CAM4 account if not logged in already
  • Click on your circular profile avatar located at the top right of the page
  • Select My Account within the drop-down menu
  • Select the upper middle tab labeled Account Settings
  • Click the Payments & Subscriptions button
  • Turn the switch next to Enable 1-Click Checkouts for Easier Purchases to the off position

If you wish to keep your card information on file, simply toggle the switch beside Enable 1-Click Checkouts for Easier Purchases to the on position and it will store your new card details.