Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from CAM4 please select your email provider from the list below and follow the instructions provided.

• AOL
• Gmail
• Hotmail/Outlook
• Other ISP’s
• Yahoo

America Online (AOL)

1. Locate the Contacts option on the left navigation bar of your AOL Mail Home Page (under the Trash folder).
2. Click New Contact icon.
3. Type the contact information in the required and optional fields.
4. Scroll to the bottom and click Add Contact.
5. A confirmation message that the contact has been created will appear.
6. Repeat steps 2 through 5 for these email addresses:

• noreply@cam4.ws
• support@cam4.biz
• welcome@cam4.biz

Gmail

1. Click the gear icon in the upper right, then choose “see all settings“
2. Click filters and blocked addresses, then scroll down and click “create a new filter”
3. Type noreply@cam4.ws | support@cam4.biz | welcome@cam4.biz in the “from” field, and click “create filter“
4. On the next screen click “never send it to spam” and click “create filter”

Hotmail/Outlook

1. Click the gear icon in the top right, then click “View all Outlook settings“
2. Click “Email“, then “Junk email“.
3. Scroll down to “Safe senders and domains“
4. Click “+ Add”
5. Type the email in the box provided and press enter on your keyboard. Repeat for each of the following.

• noreply@cam4.ws
• support@cam4.biz
• noreply@cam4.biz

Other ISPs

Add the following addresses to any address books or safe lists with your email service provider:

• noreply@cam4.ws
• support@cam4.biz
• welcome@cam4.biz

Yahoo! Mail

1. In the upper right, click the “contacts” icon. It is next to the calendar icon.
2. Click add a new contact at the bottom of that pane.
3. Type cam4 in the name field and scroll down to “Email”. Type the email address there and click “add email address” for additional email fields. We recommend adding the following emails:

• noreply@cam4.ws
• support@cam4.biz
• welcome@cam4.biz

There is a bug in OSX Lion where the Flash Player Settings dialog pops up and prompts you to click “Allow” but you are unable to do it.

Here is the fix:

Go to System Preferences on your Mac

Select Flash Player

Go to Camera and Mic Settings By Site…

For the entry for edgecast.cam4s.com please change the setting from Ask to Allow

In this window click the + sign to the bottom left to add a new entry as below

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.

• Right-click your mouse on the white screen (where your webcam picture should appear) and click on “Settings”.
• Click on the “webcam” icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
• Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock the camera so other programs (like Flash) can not access the webcam.
• Please make sure you have the latest version of Flash player installed, re-install if necessary.
• Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise, you can Google your webcam type and download drivers for free online.

Various browsers offer the option to turn on a Privacy Mode and this may interfere with our ability to set cookies on your computer, which makes it difficult or impossible to log in or navigate this website. So if you notice you are being logged out on page change or that something is not working as it should, it may be necessary to disable the privacy mode while visiting the site.