Chris | Cam4 FAQ

Billing Support

Contact the payment processor you used when purchasing your Gold membership by visiting their support link. Your transaction ID can be found on your bank/credit card statement. You can also contact the payment processor via email or phone.

For your discretion, your charges will appear as GRANITY ENTERTAINMENT on your statement.

Epoch – Credit Card Support

Website: https://epoch.com
Phone Number: 1-800-893-8871 Int. Tel.: 1-310-664-5810
Email: billing@epoch.com

If you wish to cancel your Gold membership purchased through Epoch please visit https://epoch.com/find_purchase?ref=bl

SegPay

Website: https://cs.segpay.com/
Phone Number: US and Canadian Residents: 1-888-376-0948 or 1-866-450-4000 Direct Dial Number: +1-954-414-1610 or +1-514-788-5368
Email: help@segpay.com
Live Chat: https://chat.segpay.com/

If you wish to cancel your Gold membership purchased through SegPay please visit https://cs.segpay.com/

DialXS (Payments made via iDEAL, Bankcontact, GiroPay, Sofort/Klarna & Dankort & Credit card payments to CuroPayments)

Website: https://www.dialxs.nl/cam4-support/
Mobile: +31 020-321.9000
Email: support@dialxs.com

If you wish to cancel your Gold membership purchased through DialXS please visit www.dialxs.com/cam4cancel-subscription/

Commdoo

Website: https://www.commpay.net/InfoMultiCall/
E-mail: support@commdoo.de

How do I delete my account?

To delete your CAM4 account:

Log in to your CAM4.com account
Click your circular profile avatar in the upper right corner of your screen
Select My Account from the drop-down menu
Select the Account Settings tab, then click the Account button
Under Account Info, click the Delete Account button

Important: The deletion of a CAM4 account is permanent. To create a new account, you will need to use an email address that is not associated with any other CAM4 account.

Gold Membership

Your Gold membership will be automatically canceled when you delete your account. The system will notify your payment processor to stop all future billing. You do not need to contact the payment processor separately.

Broadcasters

If you are a broadcaster, make sure you have cashed out all tokens before deleting your CAM4 account. Once your account is deleted, you will no longer have access to any remaining tokens in your account.

What happens when I delete my account?

Your account is deactivated
All Gold memberships are automatically canceled
Payment processors are notified to stop recurring billing
All account data and settings are removed, for data retention details please check our Privacy Policy
Any remaining tokens (for broadcasters) will be lost

Need help? Contact our Support team if you have questions before deleting your account.

How do I change my email address?

You can change your email address by doing the following:

Log into Cam4. Click your profile avatar located in the upper right of your screen
Click on My Account within the drop-down menu
Select the upper middle tab labeled Account Settings
Click on the Emails & Notifications button
Enter your new email address and click Save
You will be prompted to enter your Cam4 login password
A verification email will be sent to your original email inbox to verify the change
To make the email your new primary account email address, you must click on the three dots located to the right of the new email address entered. Select Make Primary. This can only be done once any new account email changes have been verified as stated above.

This will now be your Cam4 account’s new primary email address.

How can I remove my credit card information?

If you wish to remove the credit card information stored, you need to do the following:

Log into your CAM4 account if not logged in already
Click on your circular profile avatar located at the top right of the page
Select My Account within the drop-down menu
Select the upper middle tab labeled Account Settings
Click the Payments & Subscriptions button
Turn the switch next to Enable 1-Click Checkouts for Easier Purchases to the off position

This will require you to enter your payment information each time you make a purchase.

You can re-enable the 1-Click Checkout option by following the above steps and toggling the switch next to Enable 1-Click Checkouts for Easier Purchases to the on position

Cam4 FAQ

Author Archives: Chris

Gold Membership

Broadcasters

What happens when I delete my account?