Author Archives: Chris

Regular Streaming Troubleshooting

Can’t see or use your camera and microphone set up when choosing the Regular Streaming broadcast mode on Cam4?

Please make sure that you are logged into Cam4 and can access the Regular Streaming tab after pressing the Broadcast button

 

I get a message that my camera or microphone is blocked or disabled.  No camera or microphone appears on my CAM4 broadcast window.

IMPORTANT FIRST STEP: Before checking browser settings, verify your operating system allows camera/microphone access:

  • Windows 10/11: Settings → Privacy → Camera/Microphone → Ensure “Allow apps to access your camera/microphone” is ON and your browser is checked
  • macOS: System Preferences → Security & Privacy → Camera/Microphone → Check the box next to your browser name (you may need to restart browser after enabling)

If system permissions are blocked, your browser cannot access the camera even if you click “Allow.”

The camera and/or microphone are blocked/disabled in your browser. Please enable them by clicking the X button next to Blocked Temporarily (Firefox)

 

Next, refresh your Firefox browser window and then select Allow within the popup prompt. The camera you are currently using should be shown in that window. If not, use the drop-down arrow and select it.

 

Chrome/Edge users:

  1. Click the camera icon or lock icon located in the address bar (upper left, next to the CAM4 URL)
  2. Within the pop-up box, find “Camera” and “Microphone” settings
  3. Change both to “Allow” from the dropdown menus
  4. The camera you are currently using should be shown in that window. If not, simply select it using the drop-down
  5. Click Done when finished and refresh the page

 

Opera users:

Opera follows a similar process to Chrome. Please see Managing Camera Access and Managing Microphone Access for detailed instructions.

Please note: This may require a full browser restart rather than just a page refresh, as any open tabs or browser windows may interfere with the change.

To properly restart your browser:

  1. Close ALL browser windows and tabs (not just the CAM4 tab)
  2. Reopen your browser
  3. Visit CAM4 and try broadcasting again

Your camera and/or your microphone could also be in use by another app

In many cases, your browser might not be able to access them directly if they are already in use. To fix this please close any other tabs/browsers or applications that are currently using your camera.

Common applications that may be using your camera:

  • Video chat apps (Zoom, Skype, Discord, Teams, Google Meet)
  • Other browser tabs with video calls or streaming sites
  • Photo/camera applications
  • Virtual meeting software
  • Other streaming platforms

Tip: If your camera’s indicator light is lit before reaching the CAM4 website, it generally indicates something else is using your cam.

How to check:

  1. Close all other browser tabs
  2. Close all video/chat applications
  3. Check your system tray (Windows) or menu bar (Mac) for apps running in the background
  4. Restart your browser completely
  5. Try broadcasting on CAM4 again

Problems streaming on more than one platform

⚠️ IMPORTANT UPDATE: CAM4 now discourages using OBS Virtual Camera with Regular Streaming mode due to stream quality issues and viewer connection problems.

If you need to broadcast on multiple platforms, we recommend using External Encoder mode instead.

For Multi-Platform Broadcasting:

Use External Encoder Mode

  1. Install OBS Studio
  2. On CAM4: Click Broadcast button → Select External Encoder tab (not Regular Streaming)
  3. Copy your CAM4 stream key from the External Encoder tab
  4. Configure OBS to stream to multiple platforms using your preferred method:
  • Multiple RTMP outputs in OBS settings
  • Third-party multi-streaming services
  • OBS plugins for multi-streaming

This provides better stream quality and reliability than using Virtual Camera with Regular Streaming.

 

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Can I be paid by PayPal?

No, it is not possible for payments to be made via PayPal.   At this time, Cam4 offers the following available payment methods

Note that all payment options are not available in every area.  Please see
Payment Methods by Country to find out which payment method(s) are available in your region.

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Private Shows – Fixed rate private shows

We have added the feature “Fixed Rate” which provides the ability to sell private shows in blocks of time as an alternative to the existing pay-per-minute shows.

The options for this appear in the lower left of your broadcast window after clicking on the cogwheel.

 

To add additional Blocks of Time options, click on the Plus + icon.

To delete a Block of Time option, click the Trash Can icon that appears at the top right of the option box

A Viewer will see the broadcaster’s chosen options when clicking on the request private show button

The viewer can choose to extend the show at any time

 

When the purchased block of time is about to expire, a prompt will appear offering the opportunity to extend the show by purchasing an additional block of time, this can be done an unlimited number of times during a show.

Once a viewer’s token balance is too low to purchase further blocks of time a notification will be displayed as below

It is also possible to purchase additional tokens at any time during a show

Please Note:

  • Spies remain on a per-minute basis when spying a Fixed rate show
  • Viewers not currently spying or being the primary private show viewer are presented with the amount of time remaining for the block of time in progress.

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How to Use Our New Ranking System

We wish we could have all your shows on the homepage – so how can you keep your ranking up or improve it with these changes?

Get Technical

  • Test your internet speed at https://speedtest.xcdnpro.com/, this checks your connection speed to the CAM4 servers and is the most accurate
  • Upgrade your webcam
  • Ensure your video quality is good
  • Make sure you have good lighting

Broadcast regularly and be engaging with your viewers

  • Schedule your shows and be consistent with the times spent on cam
  • More frequent shows that people tip in will help you rank higher on the homepage
  • Enable chat tipping games (Roll the Dice, Spin the Wheel, Token Keno)
  • Give viewers something to talk about by using toys and props
  • Change your camera angles and/or use multiple webcams at once
  • Get creative with your broadcasts in numerous ways: using OBS, themes, outfits, different locations, and backgrounds

Please see https://www.cam4.com/training  for more performer tips, tricks, and training modules.

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CAM4 Games Center

Roll the Dice

In this game, the broadcaster will have to set a price per roll and set up 6 prizes. The game cannot be started without all 6 options (dice faces) and a price being set.

Please note:

  • the price input field has a limitation of 3 digits.
  • the prize input fields have a limitation of 25 characters.

Once the game is started, all viewers in the room will have the Play Roll the Dice button in the action bar under the player and will receive a chat notification that the game is active and the possible prizes.

Once the Play Roll the Dice button is clicked, a game window will be opened over the chat. Here the viewer can see the price per roll, the prizes that they can win, and a Play button, which will randomly choose a prize once it is clicked.

After a roll the game will be paused for 1 minute,  to allow time for the broadcaster to give the reward that was won. If they don’t need that much time, broadcasters can reset the timer.

Token Keno

In this game, the broadcaster can set up to 12 prizes with the cost they choose. An option to be added to the game must have a prize and a cost. To start the game the broadcaster has to click on the Start Token Keno button. Once the game is started the options cannot be edited. A chat notification will notify all users that the game is enabled.

Limitations: 

  • the price input field has a limitation of 3 digits.
  • the prize input fields have a limitation of 15 characters. 

All viewers now can see the Play ‘Token Keno’ button in the action bar under the player, and if they click on it, the Token Keno game window will be displayed over chat. Here they can see a list of the prizes they can unlock and the squares they can choose with the cost to unlock them. The viewer is not aware of which prize the squares have. To play the game the viewer must click on the square he wants to unlock. Once he clicks on the square an animation is displayed with an unlocked prize.

A chat notification is sent to inform all users that the viewer unlocked a prize. After a pick, the game is paused for 1 minute, but the broadcaster has the possibility to resume it faster by pressing the Allow Unlock button that replaced the Game Center button. The unlocked prizes are displayed in the game window as greyed out and strikethrough. After the last square is picked the game ends.

The broadcaster can end the game whenever they want. To do so they have to go to the game settings window and click on the Disable button.

Spin the Wheel

In this game, the broadcaster can set up a number of prizes and a price per spin. The minimum number of prizes is 6 and the maximum is 12. The broadcaster must set the price per spin and also input the minimum number of prizes so that the game can be started.

Limitations: 

  • the price input field has a limitation of 3 digits.
  • the prize input fields have a limitation of 25 characters. 

The viewers will have to pay the price to spin and win a random prize. After the game starts, the “Game Center” button will be replaced with “Spin the Wheel”, on the broadcaster’s side.
After the broadcaster starts a game a chat notification will be sent to all users with all the prizes in the game.

All viewers will see the Play ‘Spin the Wheel’ button, and once they click on it, the Spin the Wheel game window will be displayed over the chat. In the game window the viewers will have a Spin button with the cost per spin, and the wheel with all the possible prizes.

A chat notification is sent to inform all users that a viewer won a prize.

After a spin, the game will be paused for 1 minute, but the broadcaster has the possibility to resume it faster by pressing the “Allow Spin” button that replaced the Spin the Wheel button.

The broadcaster can end the game whenever they want, and they can do it by clicking on the “Spin the Wheel” button and the press “Disable”.

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How do I update my card information?

The process for updating your credit card depends on what you’re using it for:

For Token Purchases (1-Click Checkout)

If you want to change the card used for token purchases, you can manage this through your account settings:

  1. Log into your Cam4.com account
  2. Click your circular profile avatar in the top right of the screen
  3. Choose My Account
  4. Select the Account Settings tab and then choose Payments & Subscriptions
  5. Turn Enable 1-Click Checkout for Easier Purchases to off. Click Save

This will require you to enter your payment information each time you make a purchase, allowing you to use a different card.

You can re-enable the one-click option by following the above steps and turning Enable 1-Click Checkout for Easier Purchases on. Remember to Save any changes.

For Existing Gold Membership or Fanclub Subscriptions (Recurring Billing)

Important: If you have an active Gold membership or Fanclub subscription with recurring billing, the 1-Click Checkout setting does NOT control your subscription payments.

To update your credit card information for existing subscriptions and prevent service interruption, you must contact the billing processor directly:

Your Gold membership or Fanclub subscription is managed by the payment processor you used when you first subscribed (such as Epoch or Segpay). Your transaction ID and processor name can be found on your bank or credit card statement.

Contact the billing processor to update your card information:

Epoch – Credit Card Support

Segpay – Credit Card Support

DialXS – Credit Card Support

Why contact the processor? Gold and Fanclub subscriptions are recurring charges managed directly by the payment processor, not through CAM4’s 1-Click system. Updating your card with the processor ensures your subscription continues without interruption.

Need Help Identifying Your Processor?

Check your most recent bank or credit card statement for charges from CAM4. The processor name (Epoch, Segpay, or DialXS) will appear next to the charge along with your transaction ID.

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Why does my video stop and start?

This can happen for several reasons including:

  • A lot of people moving around on cam
  • Flashing lights
  • Picking up your cam and moving the view to show something in the room to your viewers
  • Poor Wi-Fi or ethernet connection
  • Poor cell phone connection (if using the C4 Broadcaster app or similar)
  • Excessive background animations
  • Incorrect OBS Studio configuration
  • Older, outdated, or poor hardware (computer, camera, or web cam)

Why does it happen?

To make the video flow smoothly, only those pixels that change are transmitted with each frame. There is no reason to keep transmitting static pixels (those displaying the wall behind you for example), this keeps the amount of data being resent with each frame to a minimum and the video is smooth. For example, if you have multiple people moving around or a lot of flashing lights, then there are more changes, meaning more pixels need to be transmitted with each frame.

If you have an 8 Megapixel camera (8 million pixels) that runs at 30 frames per second, that works out to 240 million pixels per second that need to be transmitted to keep up with the movement. The result of this is a jerky video.

Two things to remember!

  1. When you are looking at your own video, this is displayed locally on your computer. So, it will run more smoothly for you than for those watching your broadcast elsewhere
  2. If you move your cam to give your viewers a “quick look” at something, they are unlikely to see what you are trying to show as your cam will start dropping frames as it struggles to keep up with the changes.

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Choosing the Best Webcam

A good cam does not have to be expensive unless you opt for high-end quality. Below are some links with the current top cameras at various price points. You can decide which one is best for you.

*Cam4 is not affiliated with any of the merchants below. Links are provided as examples only.

Logitech C925E

https://www.bhphotovideo.com/c/product/1370830-REG/logitech_960_001075_c925e_webcam.html

Logitech C922 Pro

https://www.bhphotovideo.com/c/product/1374480-REG/logitech_960_001087_c922_pro_stream_webcam.html

Logitech C930E

https://www.bhphotovideo.com/c/product/1604031-REG/logitech_960_000971_c930e_business_webcam.html

Logitech StreamCam

https://www.bhphotovideo.com/c/product/1547008-REG/logitech_960_001280_stream_camera_plus_graphite.html

Logitech BCC950 (with remote)

https://www.bhphotovideo.com/c/product/877890-REG/Logitech_960_000866_BCC950_ConferenceCam_Video_Conferencing.html

HuddleCamHD 3X Digital Zoom USB 3 HDMI

https://www.bhphotovideo.com/c/product/1495842-REG/huddlecamhd_hc_eptz_usb_3x_digital_zoom_usb.html/DFF/d10-v21-t1-x979218/SID/EZ

Panasonic Lumic DMC-G7 Mirrorless Camera

https://www.bhphotovideo.com/c/product/1208931-REG/panasonic_lumix_dmc_g7_mirrorless_micro.html

Canon EOS-M50 Mirrorless Camera

https://www.bhphotovideo.com/c/product/1393461-REG/canon_2680c011_eos_m50_mirrorless_digital.html

How To Buy The Best Webcam

https://www.pcmag.com/picks/how-to-buy-the-best-webcam

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How Can I Get My Cam On The Trending Page?

There are many different factors that will automatically place you on the Trending Page.  Some of them are (but not limited to) your webcam stream quality and resolution. Also, your time spent performing online.

How can I get better stream quality and resolution?

  • Use an ethernet internet connection rather than Wi-Fi.
  • Stream with a quality webcam, Mirrorless or DSLR camera that offers a minimum resolution of 720p (1080p preferred)

What length of time is generally standard for live broadcasts?

  • When possible, spend a minimum time of 3 hours online for each webcam broadcast (scheduled consistently throughout each week)