Adding Cam4 to your e-mail safe list (whitelist)

Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from Cam4 please select your email provider from the list below and follow the instructions provided.


America Online (AOL)

  1. In your AOL Mailbox, choose the Mail Tab menu, then select “Address Book“.
  2. Choose the “Add Icon,” which is located at the bottom of the pop-up window.
  3. Fill out the “Other – Email” field with the email address from which you’d like to receive mail.
  4. Click the “Primary Email” box
  5. Repeat steps 2 through 4 for these email addresses:
  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Gmail

  • Click the Show search options downward-pointing triangle in your Gmail’s main search field.

gmail search options

    • Type cam4.biz under From.

Create search Filter

    • Follow theCreate filter with this search ››link at the bottom of the search sheet.

filter

  • Make sure Never send it to Spam is checked.
  • Click Create filter.

Hotmail

  1. Choose “Options” at the upper right of your inbox screen.
  2. Choose more options.
  3. Choose Safe and blocked senders.
  4. Choose Safe senders.
  5. Under Sender or domain to mark as safe type: “cam4.ws
  6. Click add to list.
  7. Repeat steps 5 & 6 for the following address: “cam4.biz”

Microsoft Network

  1. Choose the “Junk E-mail” link at the bottom left of your inbox.
  2. Enter the email address from which you’d like to receive mail in the “Email” field of the pop-up window.
  3. Click Save.
  4. Repeat steps 2 & 3 for the following email addresses:
    • noreply@cam4.ws
    • support@cam4.biz
    • welcome@cam4.biz

Microsoft Outlook

  1. On the Tools menu, click Options.
  2. On the Preferences tab, under E-mail, click Junk E-mail.
  3. Click the Safe Senders or Safe Recipients tab.
  4. Click Add.
  5. Type “cam4.biz” in the address box.
  6. Click the OK button.
  7. Repeat steps 4 through 6 for “cam4.ws

Other ISPs

Add the following addresses to any address books or safe lists with your email service provider:

  • noreply@cam4.ws
  • support@cam4.biz
  • welcome@cam4.biz

Yahoo! Mail

  1. From your Inbox, select “Add Contact” from the “Addresses” pull-down menu.
  2. Fill out the “Email” field with the email address from which you’d like to receive mail.
  3. Choose “Save“, then “Done“.
  4. Repeat steps 2 & 3 for the following email addresses:
    • noreply@cam4.ws
    • support@cam4.biz
    • welcome@cam4.biz

Mac Issue: Unable to click Allow when starting your broadcast

There is a bug in OSX Lion where the Flash Player Settings dialog pops up and prompts you to click “Allow” but you are unable to do it.

Here is the fix:

Go to System Preferences on your Mac

Mac System Preferences

Select Flash Player

flash player

Go to Camera and Mic Settings By Site…

cam and mic

For the entry for edgecast.cam4s.com please change the setting from Ask to Allow

In this window click the + sign to the bottom left to add a new entry as below
add-site

All I see is a white screen?

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.

Right-click your mouse on the white screen (where your webcam picture should appear) and click on “Settings”.
Click on the “webcam” icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock the camera so other programs (like Flash) can not access the webcam.
Please make sure you have the latest version of Flash player installed, re-install if necessary.
Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise you can Google your webcam type and download drivers for free online.

How do I re-install the Adobe Flash Player

  1. Uninstall flash using the uninstaller appropriate to your operating system from http://kb2.adobe.com/cps/141/tn_14157.html
  2. Go to adobe.com and download/install the latest version of the flash player.
  3. In the Flash settings panel, you go to Global Storage Settings, and check the box labeled “Allow third-party Flash content to store data on your computer. Make sure the slide control is set to permit 100k of storage http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
  4. In the flash settings panel under privacy make sure both your cam and mic are set to allow for edgecast.cam4s.com

How Do I Improve My Broadcast Quality In Chrome?

What’s wrong with my broadcast?

By default, Google Chrome uses its own Flash software which will degrade the quality of your broadcast stream (and even worse in HD). This fix will allow you to use the Adobe Flash software on Chrome and improve your broadcast quality.


 Why should I fix it?

We want to make sure you have the best quality stream. Here is an example of Abbey broadcasting with Chrome’s Flash software. You can see pixelation from within the broadcast.

Abbey

Below, Abbey has disabled Chrome’s Flash software and is now using the Adobe Flash software. The stream is now very clear and crisp.

Abbey - Crisp

 Ready? Here’s how to improve your broadcast quality in five simple steps:

 

1. Make sure that you have downloaded and installed Adobe Flash. Click here to install it.

2. In Google Chrome, type chrome://plugins into the address bar and press Enter.

Chrome Plugins

3. Click “Details” in the right corner and scroll down to Adobe Flash Player.

Details

4. Click Disable next to the plugin called PepperFlashPlayer.plugin. It is the first Shockwave Flash plugin listed.

disable

5. Make sure the native Flash Player Plugin is enabled. It is the second Shockwave Flash plugin listed.

adobe flash plugin

That’s it, you’re done! Now your broadcasts will be clear and crisp, and your viewers will love you for it.

How do I watch Cam4 on my iPhone/iPad?

Visit Cam4.com in the web browser on your iPhone or iPad to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from the palm of your hand.

How do I watch Cam4 on my Android?

Visit Cam4.com in the web browser on your Android device to use Cam4 Mobile. There is no app to download.

On Cam4 Mobile, you can watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from all from the palm of your hand.

How do I watch Cam4 on my mobile device?

Cam4 Mobile lets you watch live cams from your iPhone, iPad, and Android, wherever you are.

To use Cam4 Mobile, simply visit Cam4.comfrom your mobile browser. There is no app to download or software to install.

On Cam4 Mobile, you may watch live shows, send Cam4 messages, manage your friends & favorites and see performer bios – all from the palm of your hand.

How Do I Improve My Broadcast Quality?

If you’re noticing that the image quality of your broadcast is poor – or if your viewers are complaining about choppiness, lag or blur – the following tips may improve your stream.

1. What version of Flash are you using? Make sure that your Flash is upgraded to the latest version. Check here for help updating or reinstalling Flash.

2. Which browser are you using? Cam4 recommends that you broadcast in Firefox or Safari. If you wish to broadcast in Chrome, please click here for instructions on optimizing Chrome for Cam4.

3. Are you using a WIFI connection? Try connecting your computer to your router using an network cable. There may be signal interference and your bandwidth will be significantly faster.

4. Have you cleared your cache? Before broadcasting, reboot your router/modem and clear Flash and browser caches.

5. Are you running other webcam applications? Close any webcam apps you may use, such as ManyCam or Skype.

6. For HD broadcasters: Is your audio lagging? If you are using a USB webcam, make sure your audio source is set to the USB webcam in your Flash settings, and that you are using the latest drivers.

7. For HD broadcasters: How fast is your computer? The recommended processor to run an HD stream is an Intel i3 (or its AMD equivalence) and higher.

 

InPrivate, Stealth & Incognito browsing

Various browsers offer the option to turn on a Privacy Mode and this may interfere with our ability to set cookies on your computer, which make it difficult or impossible to log in or navigate this website. So if you notice you are being logged out on page change or that something is not working as it should, it may be necessary to disable the privacy mode while visiting the site.