Phishing

What is Phishing?

Phishing attacks are intended to collect your personal data, financial information or install viruses/trojans on your machine. They can be delivered by many methods

  • Email: A message containing a link to a malicious website or a faked login form designed to capture your username and password. Typically this mail will offer you something that seems too good to be true (free tokens) or claim you need to visit a link for some urgent reason (to Validate your account or similar)
  • Skype & other messengers: People claiming to be Cam4 staff asking you to do something (private shows, an audition, a problem with your account, etc) or again links that may be malicious or images that may be infected. 
  • Inbox messages: Faked messages saying you received a tip or gift, links requiring login – you may also see these appear in chat

What can you do about it?

  • Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email. 
  • Before sending or entering sensitive information online, check the security of the website
  • Pay attention to the website’s URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net). If you look at the site URL in the browser address bar you will see the following

The presence of the padlock to the left of the URL shows that we have the security certificate for the domain and the link is valid. A faked page will not have this. See the example below

  1. The padlock shows with a red line through it, showing this is not a secure site
  2. Note the domain name does include cam4 but is not cam4.com.

Please pay attention to links like this provided through any method, particularly those asking you to login or provide personal information

Protect yourself

  • When in doubt, throw it out: Links in email, tweets, posts, Skype etc are often how information is compromised. If it looks suspicious, even if you think you know the source, it’s best to delete or – if appropriate – mark it as junk.
  • Think before you act: Be wary of communications that ask you to act immediately, offers something that sounds too good to be true or asks for personal information. If you want to check if the request is valid, please contact us directly at support@cam4.com, do not use the link you received.
  • Use a strong password: Make sure you do not use the same password for everything. Some tips on using a good password can be found here
  • Lockdown your account: In addition to a good password, make sure to add your security questions for additional protection. You can also add 2-factor authentication by using our SMS verification system

SMS Verification

To add an additional layer of security and prevent others from being able to login to your account you can now set up SMS verification, it only takes a few seconds to do.

Setup

  1. Login to Cam4. Click your circular profile avatar located at the top right of the page
  2. Within the drop-down menu, choose My Account
  3. Within My Account, select the upper middle tab labeled Account Settings
  4. Click on the button labeled Security and scroll down to SMS Verification

SMS Verification Setup

  1. Please choose your country, add your cell phone number and your Cam4 password.
  2. Once you click submit, a code will be sent to your phone
  3. Once you enter the code on Cam4 your SMS setup will be complete

 

Can I disable SMS?

Yes, you can disable SMS by entering the SMS code sent to your phone and your Cam4 password. If you do not have access to your phone or can’t recall your Cam4 password please contact support@cam4.com

Can I change my phone?

Yes, you can change your phone by editing the details previously provided during the original setup

What if I lose my phone?

Please contact support@cam4.com for assistance.

 

 

 

Fraud Awareness

There is no way to tell if someone tipping is fraudulent, but there are things you can look for to protect yourself that will help keep it to a minimum and also benefit your fellow broadcasters.

New Members

You can see when someone became a member of CAM4 by checking their profile. Brand new users tipping large amounts may be an indicator of fraud.

Please keep in mind that not all new members are fraudulent. Someone with a longer history at CAM4 does tend to be safer but there is always a possibility of a member contacting their bank and stating they did not make the purchases (chargeback).

Tipping Behavior

There are things you can look for during your show that should be a red flag as possible fraud. Here are a few:

  • If you are chatting while clothed (not performing) and someone tips you – especially large amounts and they are not a regular.
  • Someone tipping you more than requested.
  • Someone tips without chatting or making a request – especially if “requests” is one of your goals.
  • Someone tips and then immediately leaves the room.

Most tippers, especially new ones, will tip in small numbers to see if a broadcaster will follow through with goals or requests.

Rule of thumb: someone spending money wildly may not be spending their own.

Track Your Fraud

If you have repeat fraud from a particular country it may be time to add that country to your block list.

What Do I Do If I Suspect Fraud?

If at any time you feel someone is fraudulent and wish to refuse their tip, please notify us at fraud@cam4.com and we will take care of that for you.

Please keep in mind that all tokens tipped are purchased through one of our processors. Voids are tokens that were purchased with a stolen credit card or the tipper contacted their bank stating they did not make the purchase.

There is no such thing as ‘fake tokens’. Token adders are exe files that are designed to steal your log-in and compromise your account and should never be clicked on. If you find a link to a token adder please report it to us at: technical@cam4.com so we can have it removed.

My show was recorded and uploaded

Whether you broadcast or post images online you run the risk of someone reposting your content. If you find your CAM4 videos/images uploaded to another website please make a list of links to each of the videos/images you wish to have removed and send it to dmca@cam4.com, and we will be pleased to try and help you get them removed.

Please note the following:

  1. While every effort will be made to have your content removed, please be aware that not all websites will honor a DMCA Takedown request.
  2. Please provide the link to each of your videos/images that you wish to be removed, not a Google search result or just the name of the website involved

Maintaining your privacy

There are several things that you should take into account when camming.

Browsers: Keep one browser for camming, and use another for everything else to avoid confusion between performing and your personal life. If you choose to use one browser, another option is to create separate browser profiles for work and personal life.

Facebook and other social media: Create profiles in your broadcasting name; don’t give your real name, location, or any other personal information. Both Facebook and Twitter have features to share your location, make sure these are turned off. While these are all useful outlets for promoting your cam career, you may not necessarily want this to overlap with your private life.

Family and friends: In addition to creating separate profiles above, please use the site blocking feature which allows you to block up to three countries/states from viewing your cam. Details on adding a block can be found here

Email: Create an email account for your broadcaster profiles, use this for the site, social media profiles, and signups for IDs on personal messaging apps. Keep your personal address separate.

Getting your own domain: This is also an excellent promotional tool. If you choose to sign up for your own domain, please make sure that you also purchase the domain privacy protection offered by your registrar. If you do not complete this step, a public search of the domain record will reveal your real name and address.

Wish lists: An incorrect wish list setup can reveal your name and address to anyone purchasing from that list. If it is not possible to ensure this won’t be revealed in the setup of that wish list, you should only request gift certificates which can be delivered by email. Again, keep your personal accounts separate from your broadcaster accounts to prevent mistakes. You can also consider renting a PO box if it is necessary to have a delivery address. Some even take a further step and rent a PO box outside of their own zip code.

Google alerts: Setup a Google alert at http://www.google.com/alerts for your real name to see how often it is mentioned online as a safety measure. You can also set up an alert for your broadcasting name(s) to monitor the success of your promotional efforts.

Audio: Performing with sound is a good thing to maximize your tips but be careful if you receive a phone call during your show. Please either mute your microphone or take the call to another room to prevent everyone in your room from listening in to the call.

Background: Please be aware of your background. Power outlets, wall clocks, and sunset or sunrise are all to be considered when trying to maintain your privacy.  Audible television or radios should also be turned off or the volume lowered as those too can reveal your location.

Camera angles: Having multiple camera angles during a broadcast is always an excellent way to keep your viewer’s attention.  However, please be aware to keep your keyboard, monitor, and any private documents out of view.